Just click on the category you are interested in to go to that section:

VEHICLE DELIVERY
A GARAGE OF YOUR CHOICE
MANUFACTURERS WARRANTY - IMPORTANT
SERVICING
INVOICING
BROKEN WINDSCREENS AND GLASS
CHECKING OF LEVELS AND PRESSURES
ANTIFREEZE
PAINTWORK
ACCIDENTS
ROAD FUND LICENCE
KEY NUMBERS & RADIO CODE
TRAFFIC OFFENCES / CONGESTION CHARGE / PARKING OFFENCES
TOWING
COMPETITION MOTORING
OFF ROAD USE
ACCESSORIES
CAR TELEPHONES
SIGN WRITING
USED VEHICLE PURCHASE
FAST TRACK SERVICE WITHIN THE BUSSEY GROUP

VEHICLE DELIVERY
We you receive your new lease vehicle it will have been carefully prepared by its supplying dealer for delivery and should be handed over to you in a perfect condition. Please inspect the vehicle whilst the delivery driver is still with you and inform the driver if anything is wrong. If there are any problems, please telephone our office on 01603 254070 as soon as possible, so we can resolve the situation for you.

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A GARAGE OF YOUR CHOICE
As soon as possible, you should nominate the dealer you intend to have your lease vehicle serviced with and, if necessary, repaired. You may choose the location of the dealer; however the dealer must be one that is approved by the manufacturer of your vehicle. This will ensure that your car is serviced by trained and experienced people, using the correct components. It will also ensure any warranty offered with your vehicle is not invalidated. An account for servicing will be opened by Bussey Vehicle Leasing with this dealer if one does not exist already.

Please telephone us on 01603 254070 or fax us on 01603 254071 with details of your chosen garage.

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MANUFACTURERS WARRANTY – IMPORTANT
Your new lease vehicle will be covered by a warranty provided by the vehicle's manufacturer and during this period it is essential that all servicing be carried out by a main dealer for the appropriate franchise of your vehicle and that any faults found are immediately corrected.

Emergency work may be carried out by an alternative garage, however, where possible, authorisation from Bussey Vehicle Leasing must be obtained first. Should a warranty claim be rejected as the vehicle has been serviced at a non-franchised garage without authorisation, the cost of the repair may be passed on to your company.

The exact details of the warranty provided with your vehicle will be found in the owner’s handbook supplied with the car. The warranty period can range from 1 year to 3 years depending on the make of your vehicle.

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SERVICING
It is your responsibility to follow the service schedule recommended by the manufacturer of your vehicle and ensure that the Service Booklet is stamped on each occasion by your garage. Be aware that if your vehicle services are not carried out at the correct mileage or interval, the vehicle's warranty will be invalidated.

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INVOICING
To avoid incorrect billing of charges, it is important that when arranging servicing and repairs you correctly identify your vehicle as a Bussey Vehicle Leasing hire vehicle.

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BROKEN WINDSCREENS AND GLASS
In the event of window or windscreen breakage, the cost of replacement should be covered by your company’s insurance. Please therefore follow your companies own instructions as to which windscreen replacement company you should use. Glass replacement of any kind is not included within your contract, but to assist you we have provided a list of windscreen company telephone numbers:

Autoglass Windscreens: 0800 363636
RAC Auto Windscreens: 0800 919700
AWG Windscreens: 0800 318711
The Windscreen Company: 0800 400333

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CHECKING OF LEVELS AND PRESSURES
You are responsible for ensuring that the lease vehicle is in a safe and roadworthy condition at all times. In particular, you should regularly check:

• Tyres (including the spare)
• Brakes
• Steering
• Lights
• Fluid levels (oil, window washer, brake fluid).

With regular care, your car will give you better service; it’s as simple as that. We must remind you that any repairs necessary due to failure to maintain correct levels or pressures will be the responsibility of the user.

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ANTIFREEZE
Your vehicle will need proper protection from frost during the winter. You are reminded that it is your responsibility to have anti-freeze added to the water cooling system before October 1st each year.

This action should be carried out by your nominated dealer. This is important as we can not accept the cost of any damage resulting from inadequate frost protection.

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PAINTWORK
Your vehicle's paintwork will be covered by a warranty provided by the vehicle's manufacturer for at least the first year. This warranty only applies to manufacturing defects or failures in the manufacturing process.

The warranty will be subject to terms and conditions, which will be shown in your vehicles handbook. You must however inform your dealer as soon as possible after you become aware of any defect.

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ACCIDENTS
If you are involved in an accident please inform your company and Bussey Vehicle Leasing as soon as possible. Please also inform Bussey Vehicle Leasing as soon as practicably possible to inform us of the location of your vehicle.

Particulars of your vehicle, company and insurers should be exchanged with the driver of any other vehicle involved and the police notified if personal injury has been caused as a result of the accident. It is important to remember that if the other party admits liability, then it is wise to obtain a signed statement to that effect (it might save lots of time and avoid a dispute later).

If the vehicle is immobile, arrangements should be made to remove it to the nearest main dealer or reputable multi-franchise accident repair centre. If you need help with this, please call Bussey Vehicle Leasing.

Should the accident occur in the East Anglian region, our own accident repair centre approved by most insurers including Norwich Union Gold, Norwich Union Direct, Ford-Insure, Liverpool & Victoria and Highway plus many others and repair all makes and models and may be contacted on 01603 401511.

You should obtain at the earliest opportunity from your company an insurance accident claim form. The completed form along with an estimate for the repair from the garage concerned must be forwarded to your company’s insurers as soon as possible. It is your responsibility to ensure that repairs to your vehicle are carried out quickly and that there is no delay by the repairing garage.

On completion of the repairs you will be asked to sign a satisfaction note by the repairing garage. Before you sign this document you must ensure that all the repairs have been carried out and that the standard of repair is acceptable. Failure to take these steps can result in your company bearing the cost of “making good” any sub-standard repairs.

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ROAD FUND LICENCE
The annual licence for your vehicle will be renewed by Bussey Vehicle Leasing and sent to your company for forwarding on to you. If you have not received the replacement disc by the renewal date please contact your company fleet administrator.

When your vehicle approaches its first MOT date, you will be notified and required to submit the vehicle for testing. The MOT certificate should be forwarded to Bussey Vehicle Leasing allowing it to be used for licensing purposes.

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KEY NUMBERS & RADIO CODE
Upon receipt of the vehicle, you should in the interest of security, make note of the vehicle’s key numbers and radio code. This could save you a great deal of inconvenience in the event of loss of the keys or disconnection of the radio for whatever reason.

Records of these numbers are kept by Bussey Vehicle Leasing and will only be divulged if proof of identity is provided.

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TRAFFIC OFFENCES / CONGESTION CHARGE / PARKING OFFENCES
If you incur a parking fine or other 'on-the-spot' notice, please pay it directly and within the time allowed.

Congestion charges should be paid by you promptly on the day you enter the congestion charge zone.

Failure to pay any fine or penalty will result in the traffic authority passing the matter to Bussey Vehicle Leasing as the registered keeper of the vehicle.

To prevent any possibility of legal proceedings or escalation of the fine amount, Bussey Vehicle Leasing will settle this fine immediately, but the cost of the penalty will be charged to you, together with an administration charge (currently £25 per instance).

If you are aware of the alleged offence and wish to contest it, you should notify Bussey Vehicle Leasing immediately to prevent the normal company response.

In the event of a dispute, it will be your responsibility to negotiate with the authority issuing the fine.

Traffic offences, speeding etc. As the owners of the vehicle Bussey Vehicle Leasing will be required by the relevant authority to provide the name and address of the vehicles hirer. In these circumstances, we will not charge any administration fee.

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TOWING
Should you wish to fit a tow bar to the leased vehicle, you may do so providing no damage is caused to the vehicle in the fitment, and that the tow bar fitted complies with current regulations. The use of the tow bar must be strictly in compliance with the manufacturer’s specifications and recommendations as to the maximum towing capacity of your vehicle.

Any damage or injury caused by misuse of the tow bar, failure of the tow bar, or by failing to adhere to the manufacturer’s specifications will be the sole responsibility of the hirer.

If it is proven that a mechanical failure to the vehicle has been caused by misuse when towing, the cost of that repair will be the responsibility of the hirer.

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COMPETITION MOTORING
The leased vehicle may be used for business, social and domestic purposes only. Competition motoring in any form is not allowed.

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OFF ROAD USE
Only vehicles specifically designed for off-road use may be used in this fashion.

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ACCESSORIES
The user at his expense may fit usual accessories, but any holes in the bodywork or interior must be completely repaired before the vehicle is returned.

Special attention should be made to the origin of the extras fitted and their suitability for fitment. Should accident, damage or injury be caused by fitment of any extras to the vehicle, this will remain the sole responsibility of the hirer.

If a vehicle is returned with non standard extras, we reserve the right to remove these extras and carry out what ever refurbishment is required to return the vehicle to its original condition and this will be charged to the hirer.

If an alarm system is fitted, codes, keys, or electronic activation devices must be provided to Bussey Vehicle Leasing upon return of the vehicle.

Factory fitted extras must remain with the vehicle at its return.

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CAR TELEPHONES
We are happy for you to have fitment of a car telephone or other device to your vehicle, but insist that car telephone aerials must be glass mounted. If an interior phone kit or cradle is fitted, this must be removed prior to returning the vehicle and any areas requiring repair as a result of fitment of the kit or cradle must be repaired. If the item is left in the vehicle, Bussey Vehicle Leasing will remove the item and charge the applicable refurbishment charge to the hirer.

Please use your telephone in accordance with the legal requirements.

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SIGN WRITING
We are happy for you to have sign writing on the vehicle; however this must be of the vinyl stick-on variety and not painted onto the vehicles bodywork. Please remove any sign-writing from the vehicle prior to its return.

If a vehicle is returned still sign-written, we will remove the sign writing and charge the cost of removal to the hirer.

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USED VEHICLE PURCHASE
As a driver of a Bussey Vehicle Leasing vehicle, you have the unique opportunity to buy your vehicle at the end of its contract on privileged terms. In order to place a degree of control on the scheme, sales will be restricted to the lessee’s employees, members of their family and friends.

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FAST TRACK SERVICE WITHIN THE BUSSEY GROUP
As we are a member of the Bussey Group of Companies, Bussey Vehicle Leasing customers will enjoy additional support across East Anglia from the 9 Bussey outlets in Norfolk:

Whiffler Road, Norwich.Tel 01603 424022
Ford Main Dealership and All Makes Servicing & Repairs

Thorpe Road, Norwich Tel 01603 627787
All Makes Servicing & Repairs

Enterprise Way, Fakenham Tel 01328 851122
Ford Main Dealership and All Makes Servicing & Repairs

Yaxham Road, Dereham Tel 01362 692281
Ford Main Dealership and All Makes Servicing & Repairs

Buckenham Road,Attleborough Tel 01953 458222
Ford Main Dealership and All Makes Servicing & Repairs

Station Street, Swaffham Tel 01760 720812
All Makes Servicing & Repairs

Whiffler Road, Norwich Tel 01603 485100
Tyres, Exhausts & Brakes

Thorpe Road, Norwich Tel 01603 666610
Tyres, Exhausts & Brakes

ACCIDENT-REPAIR Whiffler Road, Norwich Tel 01603 401511
All Makes Accident Repair Centre - Norwich Union Gold Repairers

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Local Service
National Support

Tel. 0845 058 9709